If placed during Monday-Friday for Theory’s business hours of 9am – 6pm (GMT+8) we can attempt to cancel domestic orders within 1 hour. Please call Theory Client Service at (852) 3008-8291. Services Time: 10am-7pm (GMT+8) immediately.
We do not guarantee the cancellation of any order.
Please note—we are unable to cancel international orders.

Once an order is placed, we are unable to modify or change address. If within policy, we can attempt cancellation (see above). Please note—we do not guarantee the modification of any order. All purchases should be reviewed carefully before being submitted.

Please contact our customer service officer at cs@theory.com.hk for return or exchange within 7 days of receipt along with your order confirmation number. Our designated courier will be arranged to collect your items at your agreed time. If you arrange a return by non-designated courier, we will not be held accountable to any damage or loss of your returned items. Returns will be processed within 3 to 5 business days of receipt. Refunds should appear on your account within 10 business days after processing. We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

hk.Theory.com will accept return merchandise in its original and unused condition, provided that all tags are attached and accompanied within 7 days of receipt. Merchandise purchased at hk.Theory.com at a discount or labeled as Final Sale, may not be returned or exchanged. Please allow 7 business days for shipping transit time.

We do not offer a price adjustment on items previously purchased from hk.theory.com.

Shipping Method	Shipping Charge	Order Processing	Estimated Delivery
Kerry Express	Free (Hong Kong & Macau Only)	Orders placed today will be processed within 3-5 business days.	Delivery occurs 1 to 4 business days after processing.
DHL	Free (Singapore, Taiwan, Australia Only)	Orders placed today will be processed within 3-5 business days.	Delivery occurs 3 to 10 business days after processing.

*Delivery times go into effect the business day after you place an order.
Shipping methods are only applicable to domestic orders.

YOU SHOULD ALSO BE AWARE THAT...
During sale periods and promotions the delivery time may be longer than normal.
When your order leaves our warehouses, after order confirmation once billing and credit information have been authorized and verified, we will send you an e-mail.
Please note that all orders are subject to verification.

Delivery by same business day is available when orders placed by 10AM (GMT+8) once billing and credit information have been authorized and verified. Allow one additional business day for orders received after 10AM(GST+8).

We accept American Express, Master Card, Visa.

You can check the status of your hk.Theory.com order at any time in My Account by signing into your account or directly in Order Status. In this case, you will have to enter your order number, billing zip code and email address.

Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.

If you have a problem with your product, please contact Client Services team by email us at cs@theory.com.hk.

If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.

You can check the status of your hk.Theory.com order at any time in My Account by signing into your account or directly in Order Status. In this case, you will have to enter your order number, billing zip code and email address.

Please note that during sale periods and promotions, delivery dates may be longer.

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail and your purchase did not have various deliveries, please contact Client Service team by email us at cs@theory.com.hk

If you have received an item which is defective or different to the one purchased, we will issue a refund for the defective/incorrect item(s) as soon as we receive them at our warehouse and inspect the condition of the garments. Restrictions may apply. Please contact Client Service team by email us at cs@theory.com.hk

Theory offers complimentary standard alterations on the following full-price merchandise (except leather, suede and beaded fabrics) purchased in a retail store and on Theory.com. customers would need to bring the Invoice/packing list to the shop along with their full-price merchandise(within 30 days of purchase).

Men's and Women's pants-hems, including cuffed bottoms
Men's and Women's jackets-sleeves, at cuff only (not from shoulder)
Skirts-straight hems

This offer is not available on any sale items. Alterations can only be processed and completed in retail stores.